CANCELLATION POLICY
Please pay special attention to our Cancellation and Refunds Terms. The Cancelation Policy described below applies to all trips EXCEPT Heli Skiing in New Zealand. See the Heliski Info Package for our Heli Ski specific cancelation policy.
All trips must be secured by deposit. Full payment is due 10 weeks before the trip start date.
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All payments are conditionally non-refundable. We highly recommend purchasing trip cancellation insurance to protect your investment.
Travel Insurance Link
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All cancellations must be received in writing by email.
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If you need to cancel your trip more than 10 weeks before the start date, here are 2 scenarios where you do not lose your deposit.
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1. We can rebook you for a later date for the same trip within the season if it is available
-100% of your deposit may be used for the new booking
2. If your trip gets sold to another person​​ at full price...
a) 75% of your deposit may be refunded back to you​ or...
b) 100% of your deposit may be used to book another trip with Aurora Backcountry within 1 year from the original trip start date​
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If notice is received less than 10 weeks prior to the starting date, no money will be refunded.
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There is no refund for leaving early or arriving late.
TRIP CANCELLATION INSURANCE
Trip Cancellation/Interruption
We understand that occasionally events occur that prevent you from joining us for your vacation. Life is full of surprises and so is travel! You can’t predict a missed flight connection, job loss, death of a family member or your own illness or injury. When an unexpected event prevents you from travelling, Trip Cancellation/Trip Interruption reimburses travel costs if your trip is cancelled before you leave or disrupted after it has begun.
Please pay special attention to our Cancellation and Refunds Terms.
To avoid any financial hardship that an unexpected cancellation or interruption could cause, we strongly recommend purchasing Trip Cancellation/Interruption to protect your trip investment. Trip Cancellation/Interruption costs about 5% of your trip cost and it’s worth the peace of mind!
How to get Travel Insurance
Contact our preferred provider Lifestyle Financial and they can provide you with a quote for both Emergency Medical insurance and/or Trip Cancellation/Interruption insurance.
Travel Insurance Link
Important Notice
The tour operator’s inability to provide service, backcountry or regional restriction/closure or evacuation due to avalanche, wildfire, state of emergency or civil authority, that cause you to interrupt or cancel your vacation is not covered by insurance.
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Visiting Canada as a Tourist
Most people need a Visa or an Electronic Travel Authorization (eTA) to fly to or transit through Canada. (US Citizens will only require a passport).
Be prepared: Apply for an eTA as soon as possible. Most applicants are approved within minutes. However, there is the possibility of a delay or a denial.
http://www.cic.gc.ca/english/visit/visas.asp
It is recommended you arrange your eTA as soon as possible to pre-determine your entry status.
Aurora Backcountry is not responsible, or liable to make any refunds, for guests who are denied an eTA. Note that a denied or delayed eTA or denied entry at the Canadian Border is not covered by Travel Insurance.
AURORA BACKCOUNTRY PASS TERMS AND CONDITIONS
Please pay special attention to the Aurora Backcountry Pass terms and conditions below.
All Aurora Backcountry Passes (The Recreationalist, The Enthusiast, The Aurora Spring Pass and the Aurora Day Pass) are non-refundable and non-transferable. They are valid during the season for which they were purchased and within the months December, January, and February. The Aurora Spring Pass is valid the Months of March and April.
Aurora Backcountry has the right to cancel this program before December 1st 2020 without reason or notice in which case a full refund will be issued. After December 1st 2020 if the season is cancelled for any catastrophic reason no refunds will be issued. Examples of catastrophic reasons a season or a day could be cancelled include, but are not limited to: Lack of snow, Government Lockdowns, Backcountry Closures, War, Highway 99 road closures, Terrorism, Earthquake, Meteor Strike or any natural disaster, etc
THERE WILL BE NO REFUNDS GIVEN DUE TO INJURY, SICKNESS, OR PERSONAL REASONS.
BOOKINGS CAN NOT BE CANCELLED LESS THAN 15 HOURS BEFORE THE START TIME.
HELI ASSISTED SKI TOURING CAN NOT BE CANCELLED LESS THAN 24 HOURS BEFORE THE START TIME.
BOOKINGS CLOSE 20 HOURS BEFORE THE START TIME ON ALL TRIPS.
This pass is valid for GUIDING SERVICE ONLY. All transportation costs associated with personal vehicles, helicopters, snowmobiles, snow cat, etc are the responsibility of the individual and/or group. Lift tickets when required will be the responsibility of the individual to acquire.
All guests will be required to sign a release of liability waiver on their first day which will be valid for the season ending May 1 2021. All Guests will be required to complete a basic Avalanche Safety Briefing on Saturday December 5th. If an individual can not attend this briefing then they will be required to have a one on one briefing with their Guide before their first trip.
