Please pay special attention to our Cancellation and Refunds Terms. The Cancelation Policy described below applies to all trips EXCEPT Heli Skiing in New Zealand. See the Heliski Info Package for our Heli Ski specific cancelation policy.
All trips must be secured by deposit. Full payment is then due 10 weeks before the trip start date.
All payments are conditionally non-refundable. We highly recommend purchasing trip cancellation insurance to protect your investment.
Travel Insurance Link
All cancellations must be received in writing by email.
If you need to cancel your trip more than 10 weeks before the start date your deposit becomes forfeit. However, here are 2 scenarios where you many not lose your deposit.
1. We can transfer your trip to a later date within the season, if it is available.
2. If your trip gets sold to another person at
a) Your deposit may be refunded back to you minus a 400$ admin fee
b) 100% of your deposit may be used to book another trip with Aurora Backcountry within 1 year from the original trip start date
If notice is received less than 10 weeks prior to the starting date, no money will be refunded.
There is no refund for leaving early or arriving late.
TRIP CANCELLATION INSURANCE
We understand that occasionally events occur that prevent you from joining us for your vacation. Life is full of surprises and so is travel! You can’t predict a missed flight connection, job loss, death of a family member or your own illness or injury. When an unexpected event prevents you from travelling, Trip Cancellation/Trip Interruption reimburses travel costs if your trip is cancelled before you leave or disrupted after it has begun.
Please pay special attention to our Cancellation and Refunds Terms.
To avoid any financial hardship that an unexpected cancellation or interruption could cause, we strongly recommend purchasing Trip Cancellation/Interruption to protect your trip investment. Trip Cancellation/Interruption costs about 5% of your trip cost and it’s worth the peace of mind!
How to get Travel Insurance
Contact our preferred provider Lifestyle Financial and they can provide you with a quote for both Emergency Medical insurance and/or Trip Cancellation/Interruption insurance.
Travel Insurance Link
The tour operator’s inability to provide service, backcountry or regional restriction/closure or evacuation due to avalanche, wildfire, state of emergency or civil authority, that cause you to interrupt or cancel your vacation is not covered by insurance.
Visiting Canada as a Tourist
Most people need a Visa or an Electronic Travel Authorization (eTA) to fly to or transit through Canada. (US Citizens will only require a passport).
Be prepared: Apply for an eTA as soon as possible. Most applicants are approved within minutes. However, there is the possibility of a delay or a denial.
It is recommended you arrange your eTA as soon as possible to pre-determine your entry status.
Aurora Backcountry is not responsible, or liable to make any refunds, for guests who are denied an eTA. Note that a denied or delayed eTA or denied entry at the Canadian Border is not covered by Travel Insurance.